Terms and Conditions

These terms govern your use of our website www.enbee.co.zw and your purchase of products from us. By accepting these terms and conditions and by using the site, you represent that you agree to comply with these terms and conditions. This User Agreement is effective upon acceptance. Before you may become or continue as a member of the site, you must read, agree with and accept this User Agreement. You should read this User Agreement, the Exchange and Returns Policy, and all further referenced information in this User Agreement as such information contains further terms and conditions that apply to you as a user of the site.

Currency

All prices are quoted in US Dollars and all transactions will be charged in US Dollars. The amount to be paid in any currency other than USD will be determined by the prevailing exchange rate of our bankers.

Ordering

When buying an item, you agree that:

  • You are responsible for reading the full item listing before making a commitment to buy.
  • You have read and agreed to our terms and conditions of sale.
  • You enter into a legally binding contract to purchase an item when you commit to buy an item.
  • If you are buying on behalf of any Organization, you are confirming that you are authorised to transact on behalf of that Organization.
  • An order is confirmed when you check out and you receive an order confirmation from us.

Pricing

  • All prices are inclusive of VAT.
  • We reserve the right to amend prices without notice.
  • The total cost of your order is the price of the products ordered plus delivery charges, where applicable.
  • By completing the process for an online order, you are confirming that the credit/debit card being used for the transaction(s) are yours.
  • In case of any errors in pricing of an item you have ordered we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it.

Account and Registration

  • When registering as a member of the site you will be required to provide certain information such as your full name, email, username and password for use on the site.
  • Enbee Stores (Pvt) Ltd reserves the right to cancel unconfirmed accounts or accounts that have been inactive for a long time and to refuse or terminate our services to anyone for any reason at our discretion.

On becoming a member of our site, you agree:

  • That you are responsible for maintaining the confidentiality of your account and password and accept responsibility for all activities that takes place under your account.
  • To immediately notify Enbee Stores (Pvt) Ltd of any unauthorized use of your password or account.
  • You may not use another person’s account at any time.
  • That you will be held responsible for any unauthorized or illegal use of your account by you or any person accessing the site, using your designated username and password, whether you authorized such access.
  • You will provide true, accurate, current and complete information about yourself.

Electronic Communications

You agree:

  • To receive calls, including pre-recorded message calls from Enbee Stores (Pvt) Ltd on the telephone number(s) you have provided us or collected by our own efforts. If the telephone number is a mobile telephone number, you consent to receive SMS or other text messages on that number.
  • Enbee Stores may contact you for marketing, promotional, or other reasons that you have either previously consented to or that you may be asked to consent to in the future.

Payments

Payments are made online using the platform provided on the site.

Deliveries

Local Deliveries

  • Delivery service is available only in Harare and is charged according to the distance from Harare CBD to your shipping address.
  • You may choose to have the purchased item(s) delivered to your preferred address or to collect from any of our branches dotted around the country, refer to the “Contact Us” page for further information.
  • If you opt for delivery, you will be notified of the delivery cost at checkout point. You are required to make payment for the delivery service before goods are delivered.
  • We will make every effort to facilitate the delivery of goods within the estimated timelines. However, delays are occasionally inevitable due to unforeseen factors or events beyond our control, which will be communicated to you.
  • Goods will be delivered within 48 hours of purchase during weekdays.
  • Delivery times are between 0800hrs and 1600hrs, during weekdays only.
  • No deliveries on public holidays and weekends.
  • You will be notified of any delays on the delivery of your order.

After Hours Delivery Service

After hour’s delivery will require an extra charge, you may contact our Head office for details.

Indemnity

You agree to indemnify Enbee Stores (Pvt) Ltd and its employees harmless from all claims, demands, actions, proceedings, losses, liabilities, damages, costs, expenses (including reasonable legal costs and expenses), howsoever suffered or incurred due to or arising out of your breach of this User Agreement, or your violation of any law.

Service Availability

You acknowledge that due to the nature of the Internet, we cannot guarantee that access to the website will be uninterrupted or that emails or other electronic transmissions will be send to you or received by us. You expressly agree that use of this service is at your own risk.

Security

You are solely responsible for keeping your personal username and password secure and confidential. You should not disclose your username or password to any other party. Once logged on using your username and password whether authorised or unauthorised, you take full responsibility for the ensuing transactions once access to the site is obtained. If you believe that your username and/or password have been compromised or you are aware of any other breach of security regarding the site, then you must notify us immediately.

Applicable Law

Any dispute arising out of your use of this website or material or content from this website shall be resolved according to the laws of Zimbabwe. Zimbabwean Courts shall have exclusive jurisdiction over all claims against.

Cookies

The website may use cookies to give you the best possible shopping experience. Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device. Cookies do various jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience.

Liability

Enbee Stores (Pvt) Ltd disclaims and has no liability for all loss or damage, direct special consequential or otherwise, personal injury or expense of whatsoever nature, arising out of or in connection with the use of its website and you hereby indemnify Enbee Stores (Pvt) Ltd and hold it harmless against all loss, liability, damage, direct, special, consequential or otherwise or personal injury or expense of whatsoever nature which may be suffered by you or any other person arising out of or in connection with the use of this website.

Amendments

Enbee Stores (Pvt) Ltd may amend this User Agreement at any time, and the amendments will be posted on the site. Changes take effect when they are posted on this site. Your continued use of this site after the changes have been posted means that you agree with the changes.